Do I have to send in the sneaker and the cleat?
You must send in the sneaker. We provide the molded cleat or metal cleat for you. The metal cleats can be used for Baseball, the molded cleats can be used for Lacrosse, Softball, Baseball, and Soccer.
Where do I find the metal spikes to send in?
We provide the metal cleat or molded cleat.
What is the turnaround time for this process?
This is our current turnaround time for orders without expedited service. Once your order ships you will receive an email with your UPS tracking information. Turnaround time; Once we get the sneaker it will be converted within 30 days and shipped back (30 days does not include Sundays) Shipping Method is UPS Ground. Expedited orders are converted within 3 days and shipped UPS Overnight.
All of our sneaker conversions carry a 6 month warranty
All of our sneaker conversions carry a 6 month warranty This means that if the cleat bottom separates from the sneaker within 6 months of the conversion date it is 100% covered. If this happens contact with an email and image of the problem area on the cleat. Once we receive your email a PREPAID UPS RETURN SHIPPING LABEL WILL be produced and emailed to you. Place the label on your shipping box and drop off at your local UPS location. If the sneaker can not be repaired you get a full refund of the conversion cost.
Can I drop off the sneakers to be converted
Yes, include payment and order form inside the shoebox and leave at the front desk at: Custom Cleats Inc Suite #146 1069 Main St. Holbrook, NY 11741
What size cleat should be chosen if the sneaker is a half size
Choose either cleat bottom that is a half size higher or lower than your sneaker. For example; sneaker size 10.5, cleat bottom choice can be size 10 or size 11.